Guest Service Ambassador (Casual) Needed at Compass Group New Zealand

Based in Auckland CBD, this position involves working across multiple sites, assisting with guest services, reservations, and catering support. If you enjoy providing top-notch customer service and working in a fast-paced, professional setting, this opportunity is for you.

Successful candidates will need to pass a police clearance before starting and applicants must have New Zealand residency or a valid work visa. However, If you are an enthusiastic and service-oriented professional ready to make an impact in a corporate hospitality setting, apply online today.

Summary

• Company: Compass Group New Zealand
• Country: New Zealand
• Job Type: Casual/Part-time
• Location: Auckland CBD
• Salary: Competitive hourly rate + benefits & discounts

Job Requirements

To be considered for this role, applicants should meet the following qualifications:

• Experience in hospitality and customer service, with a strong focus on guest experience.
• High standard of personal presentation and excellent communication skills.
• Strong multitasking, problem-solving, and organizational skills.
• Ability to manage and coordinate reservation bookings using Microsoft Outlook.
• Knowledge of MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to work across multiple locations within Auckland CBD, covering shifts as required.
• Preferred qualifications: LCQ (License Controller Qualification) or Duty Manager experience.
• Previous experience working in a 5-star customer service environment is an advantage.

Responsibilities

As a Guest Service Ambassador, your key duties will include:

• Welcoming guests warmly by name and ensuring a memorable first impression.
• Assisting clients with directions, escorting them to meeting rooms, and offering refreshments.
• Managing reservation bookings efficiently to ensure appropriate meeting spaces.
• Handling drop-in, phone, and email inquiries with professionalism.
• Supporting food and beverage services, including catering, barista duties, sit-down dining, and event setup.
• Coordinating with the kitchen team for timely catering deliveries.
• Responding positively to client feedback and ensuring a smooth guest experience.
• Anticipating guests’ needs and providing proactive solutions.
• Maintaining a professional and immaculate appearance at all times.
• Adhering to company hygiene, health, and safety procedures.

Benefits

Compass Group New Zealand offers a range of benefits, including:

• Competitive remuneration with additional discounts on goods and services.
• Work-life balance with flexible working hours.
• Wellness Plan & Employee Assistance Program (EAP) services to support your well-being.
• Training and career development programs to help you grow professionally.
• Discounts on medical insurance, banking services, hotels, and more.
• Inclusive and diverse workplace, celebrating individuality and teamwork.
• Rewards and recognition for outstanding performance.
• Financial incentives for referring friends and family to the company.

Application Deadline

• 9th of  April 2025

How to Apply

Click Here