Black Swan Boutique Lakeside Hotel & Restaurant, located in the picturesque Rotorua region of the Bay of Plenty, is seeking a dedicated and experienced Lodge Manager to oversee the boutique property’s day-to-day operations.
This role is designed for a dynamic leader with a passion for hospitality, customer service, and operational excellence. As the Lodge Manager, you will be responsible for maintaining the high standards of the property, ensuring guest satisfaction, and driving continuous improvement in service and operational efficiency.
You will work closely with Capstone Hotel Management to align the property’s operations with strategic objectives and uphold the brand’s reputation for exceptional guest experiences.
Summary
Company: Black Swan Boutique Hotel
Location: Rotorua, Bay of Plenty, New Zealand
Salary: $80K – $90K annually
Job Requirements
To be considered for this role, candidates must meet the following criteria:
Leadership and Team Management: Proven track record of managing and supervising large teams, including experience in recruitment, training, and staff development.
Customer Service Excellence: Demonstrable ability to deliver exceptional customer service and create memorable guest experiences.
Operational and Financial Acumen: Experience in proactively controlling costs, managing budgets, and ensuring targeted profitability.
Flexibility and Commitment: Ability to work flexible hours to meet the demands of daily operations and seasonal peaks, ensuring that all aspects of the hotel run smoothly.
Compliance and Safety: A thorough understanding of statutory, legislative, and occupational health and safety requirements to safeguard the property, staff, and guests.
Effective Communication: Excellent communication skills with the ability to foster a positive team environment and maintain clear, consistent channels of communication across all levels of the organization.
Operational Oversight: Manage all aspects of daily operations within the parameters of the management agreement, ensuring alignment with corporate standards and guest expectations.
Cost Control and Asset Management: Proactively monitor and control costs, protect hotel assets, and implement measures to enhance profitability.
Guest Relations: Ensure that all guest issues, queries, and complaints are addressed promptly and effectively, maintaining a consistently high standard of service.
Staff Management: Oversee human resources functions, including recruiting, inducting, training, and performance reviews. Foster a supportive work environment to promote staff retention and high morale.
Communication: Maintain open lines of communication with staff and corporate management, ensuring that all hotel operations are in sync with broader business objectives.
Benefits
Onsite Accommodation: Provided as part of the remuneration package, easing relocation concerns and offering a unique living experience.
Career Advancement: This role presents significant opportunities for professional growth and advancement within a prestigious boutique hotel.
Dynamic Work Environment: Engage in a diverse range of responsibilities in a location known for its natural beauty and vibrant hospitality scene.
Employee Development: Benefit from structured performance reviews and ongoing training designed to build leadership skills and operational expertise.
Application Deadline
There is no specified deadline for this role, but early application is encouraged.
How to Apply
Email your resume and cover letter to hr@capstonehotels.co.nz.
