Technical Support Representative Needed at GALA Solutions Ltd, New Zealand

The successful candidate will work directly with customers across New Zealand and Australia, assisting in installing, maintaining, and troubleshooting industrial printing equipment used for barcoding, QR codes, and packaging applications. This customer-facing position requires a technical expert who is also socially engaging, proactive, and solutions-driven.

If you enjoy hands-on work and are excited about traveling to various locations to provide technical support, this could be the perfect opportunity. This role offers an exciting opportunity to work in a dynamic and evolving industry, supporting customers with cutting-edge printing and packaging solutions. You’ll have the chance to work with various FMCG manufacturing plants, plastic film applications, and distribution facilities, making each day different and rewarding.

Summary

• Company: GALA Solutions Ltd
• Location: Manukau City, Auckland, New Zealand
• Salary: $60K – $100K annually
• Job Type: Full-time, Permanent

Job Requirements

To be successful in this Technical Support Representative role, candidates must possess:

• A strong background in electrical and mechanical processing, focusing on field repair work.
• Experience in FMCG manufacturing, particularly in food and beverage processing (preferred).
• Technical expertise in industrial inkjet printing, barcode systems, and product labeling applications.
• Proficiency in IT, including Windows/PC systems.
• Ability to troubleshoot and resolve mechanical and electrical issues efficiently.
• Strong interpersonal and customer service skills with a hands-on approach to problem-solving.
• Ability to prioritize workload effectively, ensuring all tasks are completed within deadlines.
• Willingness and ability to travel frequently within New Zealand and Australia.

Responsibilities

As a Technical Support Representative, your responsibilities will include:

• Providing technical support for all installed printing and packaging equipment across New Zealand and Australia.
• Managing the installation and commissioning of new company equipment at customer facilities.
• Working alongside customer production teams, engineers, and contractors to resolve technical issues.
• Conducting product demonstrations and presentations for customers and assisting the sales team as needed.
• Ensuring regular maintenance, troubleshooting, and repairs of company equipment.
• Maintaining an organized schedule to meet performance targets and KPI expectations.

Benefits

GALA Solutions Ltd offers a competitive benefits package to support employees in their roles, including:

• Company Car for work-related travel.
• Work Laptop & Phone to facilitate communication and reporting.
• Essential Tools to perform all technical support tasks efficiently.
• Frequent travel opportunities within New Zealand and Australia, allowing for professional growth and exposure to various industries.

Application Deadline

The deadline is not specified, but applications will be reviewed regularly, so early submissions are encouraged.

How to Apply

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